Privacy Statements

We are PT SUREZHK KREATIF TEKNOLOGI, its subsidiaries and affiliated entities (hereinafter referred to as “SurezhK.com”, or “We”). SurezhK.com is the Data Controller of your personal data as described in this Privacy Statement, unless otherwise specified.
SurezhK.com is committed to protecting your personal data and respecting your privacy and rights, and this statement is intended to provide you with information about how your personal data is processed.

What does this Privacy Policy cover?

This Privacy Policy applies to any personal data we may process about you that may be collected directly from you when you interact with Us or from third parties, such as when you:

  • Visit our public-facing SurezhK.com branded websites and other online services including social media pages;
  • Send or receive communications from/to us, including emails, phone calls, texts or faxes.
  • Use our products and services (for example, as an employee of one of our customers who grants you access to our products or services) to the extent We act as a controller of your personal data. You should be aware that the processing of personal data is necessary to receive certain products or services.
  • Access downloadable applications from mobile devices that relate to this Privacy Policy.
  • Register for, attend or take part in activities such as events, webinars, trainings, campaigns or contests.
  • Visit our offices
 

For more information about what cookies We use on our SurezhK.com branded websites, please visit our Cookie Policy.

This Privacy Policy will be available via a hyperlink on all sites and services it covers. SurezhK.com websites, applications or other online services may collect and use personal data about you for different purposes and will therefore publish separate policy statements/terms and conditions specific to those processing activities. Our websites and services may contain links to other websites, applications and services that are not owned by SurezhK.com and We do not control the content or privacy practices of those sites. The information practices of other services, or the social media platforms that host our branded social media pages, are governed by their privacy statements, which you should review to better understand their privacy practices.

Our websites and offerings are directed to people in their business or professional capacities. They are not directed to children under 17. We do not knowingly solicit information online from, or market online to, children under 17. If you are a parent or guardian and believe your child has provided Us with personal data without your consent, please contact Us as indicated below and We will take steps to delete their personal data from our systems.
This Privacy Policy does not apply to the extent We process personal data in our role as a data processor or service provider, including personal data processed on behalf of our customers.
What personal data do we process?

For the purposes of this Statement, ‘Personal Data’ means any information about you from which you can be identified, whether derived from that information alone or when combined with other information, that we or others hold about you.
Types of data: Depending on the nature of your interactions with us, this information may include business contact details (such as name, title, company, email address or telephone number), the content of your communications, information about how you use our website and our products or services, your feedback, your interest in our products and services, and any publicly available information that is relevant from a business-to-business perspective. In addition, it may include information about your computer and about your visits to and use of this site, such as your Internet Protocol (IP) address, your computer’s operating system and browser type, and information collected through cookies.
It may also include the collection of personal data about you from third parties who are authorised to act on your behalf or from third party services you use to interact with our services. We may also collect your personal data from other sources such as public databases, joint marketing partners and social media platforms, to the extent permitted by applicable law.

If you provide Us with any personal data relating to another individual, you represent that you have the authority to do so and, where required, you have obtained the necessary consent. You acknowledge that this personal data may be used in accordance with this Privacy Policy.
When using the Mobile Application published by SurezhK.com, in addition to contact information, We or Our service providers (such as mobile operating system and platform providers) may also collect information relating to your device, including your device model, operating system, browser type, unique device identifiers, IP address, mobile phone number, mobile network operator, location, and how you use the Mobile Application. The information collected will depend on the functionality of the particular Mobile Application that you use. If any other information is collected in connection with your use of the Mobile Application, such information will be specified in the Mobile Application.

Why do we process your personal data?
We process your personal data only for specified and lawful purposes and in accordance with applicable data protection laws.
Your personal data will be processed by SurezhK.com for the following purposes:

Why We process your data

  • Provide, develop and improve our products, websites and services and assess and enhance user experience
  • To prevent fraud or criminal activity and to safeguard the security of our interests including our websites and services
  • Identify and assess customer interests and opportunities
  • Provide reference materials (brochures, manuals, vision documents, etc.) and manage corporate event registration and attendance
  • To the extent permitted by applicable laws and regulations, conduct marketing activities, including sending or displaying product and service related materials, managing user and event registrations
  • Record telephone and/or video calls and chats for training, quality assurance and administrative purposes
  • Register office visitors

Upon your request before sign a contract and/orfor contract implementation

  • To provide and deliver our products and services, including managing licenses, registrations, subscriptions, user access, capacity, billing/payments, support, purchases, etc.
  • To provide you with requested materials, information, when you interact with Us, answer your questions.
  • Administer contests or promotions.
  • Manage billing and payments.

To comply with legal obligations to which we are subject, such as keeping records for tax, employment, social security and immigration law purposes, or providing information to public or law enforcement agencies or government agencies

  • Consent Subject to local data protection regulations, where consent is required to.
  • Send you marketing communications (unless you have objected or opted out of such communications).
  • Contact or send you communications to discuss your products or services or provide you with offers and trials.
  • To customize individual online experiences and improve the performance, usability and effectiveness of SurezhK.com’s online presence.
  • Collect and process information from your mobile device.
  • Consent is subject to local data protection regulations, where consent is required to.
  • Send you marketing communications (unless you have objected or opted out of such communications).
  • Contact or send you communications to discuss your products or services or provide you with offers and trials.
  • To customize individual online experiences and improve the performance, usability and effectiveness of SurezhK.com’s online presence.
  • Collect and process information from your mobile device Subject to local data protection regulations,

How long do we retain your personal data?
We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, or longer if necessary to fulfill our legal and contractual obligations. After the expiration of the retention period, your personal data will be deleted. If we are unable to completely remove personal data from our systems, we will ensure that appropriate measures are in place to secure the information and protect it from further use.

What are your rights and how can you exercise them?
Depending on your relationship with SurezhK.com and in line with local data protection laws, you may have several rights in relation to your Personal Data such as access, rectification, erasure, restriction of processing, objection, withdrawal of consent, not being subject to decisions based on automated processing, opting out of marketing communications, etc. Please note, these rights are subject to exceptions and may not apply in all circumstances. If you wish to exercise these rights, SurezhK.com will provide you with the requested information or will act on your request within one month of receiving your verified request, subject to any extensions that may be required and communicated to you. You can use the following channels to exercise your rights or request further information about your rights:

Submit your request on the Data Subject Request Portal accessible here: Data Subject Request If you have any comments or questions, you can contact the SurezhK.com Office at privacy@surezhk.com
You may opt out of marketing communications by clicking on the “unsubscribe” link located at the bottom of all SurezhK.com marketing emails, or by replying ‘STOP’ if you receive SurezhK.com SMS communications. Please note that you may continue to receive transactional communications or other business communications related to our business relationship with you.

Who do we share your personal data with?
We may transfer or share your Personal Data with third parties such as our service providers and vendors, business partners, professional advisors and companies, public or government authorities including law enforcement, network providers, third party websites, and our affiliates or subsidiaries.
SurezhK.com may also transfer your personal data to its global affiliated entities or subsidiaries.
When necessary, SurezhK.com may disclose your Personal Data to external law enforcement agencies or regulatory authorities, to comply with legal obligations. We may also disclose your personal data if required by law and as further required when We believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If We are involved in a merger, reorganization, dissolution, or other fundamental corporate change, We may need to share your information with third parties, in accordance with applicable law.

How do We safeguard your personal data?
We use a range of security measures to protect your personal data from unauthorized or unlawful access, loss, disclosure or alteration, including technical, organizational and physical measures. We have adequate controls, policies, procedures and guidelines to ensure the security of personal data at all stages of its life cycle.

How can you contact Us if you have questions?
If you have questions about this Privacy Statement, you can contact SurezhK.com Office at privacy@surezhk.com.
If you are based in Asia outside of Indonesia and you have a complaint or grievance about how your personal data is processed, you can contact our Complaints Officer for Southeast Asia – via email address – asiaprivacy@surezhk.com

How will We update this Privacy Policy?
We may change this Privacy Statement from time to time. If We materially change our Privacy Policy, We will update the “Effective Date” at the top of the Privacy Statement and We may provide notice prior to the update becoming effective by posting a notice on our website or, if required by law, by providing you with notice of the update.